06 System · 2025 – now
AI guest service
An AI agent that answers guests and knows when to hand over.
It handles FAQs, booking questions, check-in information and upselling. It collects guest details, works across languages, routes requests to the right team, and hands the conversation to a person when needed. It answers from a curated knowledge base built from internal procedures, reads live booking data from the PMS, and has tools for distance, nearby places and weather.
S06 · One redacted guest conversation, including a handover · [supply]
- Years
- 2025 – now
- Kind
- System
- Status
- Live
- Role
- Designed and built
- Domains
- AI, guest communication
- Technologies
- n8n, Zendesk, OpenAI models, Pinecone, Supabase/Postgres
- Outcome
- [TBD: e.g. share of conversations answered without handover]
- Cluster
- 2. Guests
- Relations (as written)
- runs on (5) · reads (1) via (12) · graded by (7)
Connected to
Built during: Chief Technology Officer