R7 Role · 2025 – now
Chief Technology Officer · MUSE.holiday (Apartment4holiday Srl)
Italy
Leads technology and systems strategy for 350+ units and 30,000+ guests a year.
Built during this role
- 2. Internal platform: single sign-on and master data 2026
- 5. Zendesk as the central guest communication platform 2026 – now
- 6. AI guest service 2025 – now
- 7. AI quality judges 2026
- 8. Phone system and call transcripts 2026
- 9. Proactive WhatsApp messaging 2026
- 10. Owner pipeline and contracts 2026
- 11. Owner portal and billing 2026
- 12. MCP connectors: PMS, Zendesk, analytics 2026
- 13. Cleaning and turnover app 2026
- 14. Stripe → PMS payment import 2026
- 15. Door code sync 2026
- 16. Guest registration → check-in 2026
- 17. Fiscal daily cash register 2026
- 18. Webshop and linen ordering agent 2026
- 19. Reviews dashboard 2026
- 20. Shift planning for three offices 2026
- 21. Employee onboarding suite 2026
- 22. Watchdogs 2026
- 23. Distribution analytics 2026
- 24. Holiday and school-break calendar 2026
- 25. Live ski-pass pricing 2026
- 26. Newsletter production system 2026
- 27. Muse for Work 2026
- 28. Team page and callback requests 2026
- 29. Internal guides hub and team chat 2026
- 30. Murmur 2026
- 31. Mau-Mau Infinite 2026