09 System · 2026
Proactive WhatsApp messaging
The right message to a guest before they have to ask.
A shared sending layer (opt-out, deduplication, delivery tracking, logged into the guest's conversation) with triggers driven by booking state. Some are live and some are staged. Examples: check-in reminders before arrival; a notice two days ahead for Lake Garda apartments inside a restricted traffic zone, read live from the PMS rather than a hardcoded list; a rebooking offer when an OTA booking is cancelled; a follow-up about ten minutes after a quote, held to the guest's local waking hours (time zone inferred from the phone prefix); payment reminders.
S09 · A message as the guest receives it (no phone frame) · [supply]
- Years
- 2026
- Kind
- System
- Status
- Live
- Role
- Designed and built
- Technologies
- n8n, WhatsApp Business templates, Zendesk messaging API, Supabase
- Cluster
- 2. Guests
- Relations (as written)
- reads (1) · writes into (5)
Connected to
- reads 1. MUSE cloud PMS
- writes into 5. Zendesk as the central guest communication platform
- 5. Zendesk as the central guest communication platform hosts this
- 11. Owner portal and billing notifies via this
Built during: Chief Technology Officer