08 Work · 2026
Phone system and call transcripts
Every answered call becomes a transcript on the guest's ticket.
Phone system setup (call flows, IVR, documentation). Every answered call is transcribed and posted as an internal note on the caller's ticket, assigned to the agent who took it. Missed-call emails are enriched with the caller's name.
S08 · A call transcript as an internal note on a ticket · [supply]
- Years
- 2026
- Kind
- Work
- Status
- Running
- Technologies
- 3CX, Python, Zendesk
- Cluster
- 2. Guests
- Relations (as written)
- writes into (5)
Connected to
Built during: Chief Technology Officer