01 System · 2021 – now
MUSE cloud PMS
The custom cloud property management system MUSE runs on.
Built with an external development partner. It covers bookings, payments, invoicing, housekeeping, guest communication, operational requests and API integrations. Lukas turned frontline needs into requirements, tested new functionality and now sets the roadmap.
S01 · A calendar or booking view · [supply] [confirm rights: development partner]
- Years
- 2021 – now
- Kind
- System
- Status
- Running
- Role
- Co-led requirements, testing and rollout (2021–25); leads the roadmap (2025–)
- Domains
- PMS, payments, operations
- Outcome
- Runs the operation for 350+ units. [further outcome TBD]
- Links
- private
- Cluster
- 1. The core
- Relations (as written)
- almost every entry below reads from or writes to it
Connected to
- 6. AI guest service reads this
- 9. Proactive WhatsApp messaging reads this
- 10. Owner pipeline and contracts writes into this
- 11. Owner portal and billing reads this
- 12. MCP connectors: PMS, Zendesk, analytics reads this
- 13. Cleaning and turnover app reads this
- 14. Stripe → PMS payment import writes into this
- 15. Door code sync reads this
Built during: Project Manager · Chief Technology Officer